Frequently asked questions

The Swissôtel Customer Service department is ready to answer your questions, and listen to your suggestions and comments about our products, website and services.

We are available to answer your questions by phone, Monday to Friday from 8 am to 7 pm CET on +33 1 41 51 54 28.

1. What are the bed delivery times?
2. How are the items dispatched? What are the delivery times?
3. What countries do you ship to?
4. How are shipping costs calculated?
5. What is your return policy?
6. Are there any items that are non-returnable?
7. How can I return an item?
8. Duties & Taxes

What are the bed delivery times?

The bed delivery times are approximately 5 to 8 weeks in Europe. For further information, please contact our Customer Service department on +33 1 41 51 54 28.

You will be contacted the week prior to the arrival of the carrier to your area between Monday and Friday to coordinate the delivery. You will be provided with a 4-5 hour window of availability.

How are the items dispatched? What are the delivery times?

In Europe, our products are dispatched via a carrier company or by post, within 7 to 10 working days of confirmation of your order (2 to 4 days to France).
For other destinations, please contact our Customer Service department on +33 1 41 51 54 28.

What countries do you ship to?

We currently offer shipping to most International destinations.

How are shipping costs calculated?

Shipping costs are calculated based on the undiscounted total amount of your order before any taxes have been applied, except for Mattress & Box Spring Sets. Please note that all prices are listed in Euros.

What is your return policy?

The retraction period is fourteen (14) days, from the day after receipt of the item. Items are accepted for refund or exchange if returned in their original packaging in new/saleable condition within thirty (30) days from the day after receipt of the item. A refund or exchange will be made as requested by the purchaser. For your protection, credit card information used to make your purchase is not retained in our system. Please contact us with this information if a credit is due to your account.

Are there any items that are non-returnable?

Pillows and opened bedding are not accepted for returns or exchange. Used bedding is not returnable.

How can I return an item?

Please ship your returned item by insured, traceable mail. This service is offered by USPS, UPS, FedEx and other carriers. We will need to contact you for your credit card information if a credit or additional charge is required. Please include a note with your address and daytime phone number along with your instructions and a copy of your sales receipt or packing slip, and send to:

All duties and taxes are the responsibility of the recipient and will be assessed upon delivery. Please note that all prices listed on this site are listed in Euros.